FAQ - Frequently Asked Questions

PRODUCTS

Do you stock all materials?

Unless shown as out-of-stock, we have it in the warehouse.

What if I don't see the sizes I want?

Let us know what you're looking for and we'll see if we can accommodate the sizes you want. Just send email to info@makerstock.com.

Do you carry Purple Tasmanian Millet Board?

Not yet, but let us know what you're looking for (info@makerstock.com) and we'll try to find it and hopefully add it as a regular item in the store.

What if I have questions about your products?

If your specific question is not answered in the description of the material, please email us at a href="mailto:support@makerstock.com" title="Send us an email with questions about materials">support@makerstock.com or call us at 570-471-7259.

ORDERS, DELIVERY & RETURNS

When will I get my order?

Our goal is to ship within 2-3 business days of the order, and the delivery is 1-5 business days depending on where you are located. Custom cut orders are shipped in 4-5 business days and laser orders in 7-9 business days  

 

What is the refund policy on your products?

Since all orders are custom cut, unfortunately we cannot offer refunds or exchanges except on 12x20 pieces. 

 

SHIPPING

Can you ship directly to my school's lab?

Yes. As long as they can accept deliveries, we can ship directly to your school or lab. Just enter the correct lab address as your "ship-to" address.

Will I receive all the items in my order at the same time?

Yes. As long as all the items were added to the same order, they will ship together.

Do you ship internationally?

We do! The shipping price will depend on the country being shipped to as well as the weight of your order.

PAYMENT

What payment types do you accept?

We accept Paypal, Visa, Mastercard, American Express, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, Google Pay & Amazon Pay.

OTHER

Do you sell to individuals or just to Maker Labs?

We'll sell you a single piece of anything on the site. If you can "add it to cart" you can buy it. If you're going to buy a lot of something as an institution (say a few thousand dollars order size), please set up a wholesale account so we can better serve you. You can request a wholesale account here.