FAQ - Frequently Asked Questions

Do you stock all materials?

Unless shown as out-of-stock, we have it in the warehouse.

When will I get my order?

Orders received by 2pm US Eastern Time usually ship the same business day from Scranton, Pennsylvania. Ground shipping will get your items to most locations in New York or Pennsylvania the next day, and most of the East Coast the second day. The rest of the country is a bit slower, with 5 days typical to the west coast.

What is the warranty policy on your products?

If you are unhappy with you order, materials returned unused within 30 days will receive a refund, not including shipping.

What if I don't see the sizes I want?

Let us know what you're looking for and we'll see if we can accommodate the sizes you want.

Can I ship directly to my school's lab?

Yes, as long as they can accept deliveries we can ship directly to your school or lab.

Do you carry Purple Tazmanian Millet Board?

Not yet, but let us know what you're looking for and we'll try to find it and hopefully add it as a regular item in the store.

Do you sell to individuals or just to Maker Labs?

We'll sell you a single piece of anything on the site. If you can "add it to cart" you can buy it. If you're going to buy a lot of something as an institution (say a few thousand dollars order size), please set up a wholesale account so we can better serve you.